Frequently asked questions

No. Every transfer is pay-on-arrival — you settle directly with your driver once you’ve been picked up. There’s no deposit and no card needed to reserve.

Message us your pickup, destination, date and passenger count by WhatsApp, email, or the booking button on any route page. We reply with a fixed price and your driver’s details.

Daytime requests are usually confirmed within a couple of hours. Overnight bookings or hard-to-reach pickups can take a little longer, but we always confirm before your travel date.

You pay the driver on the day, in cash (Thai baht) or by transfer. The price we confirm is the total — no surge, no hidden fees.

Private transfer prices are for the whole vehicle, no matter how many of you travel (up to its capacity). If you’re solo or a couple and want to save, our shared minibus seats are priced per person instead.

Fuel, tolls, the Koh Chang car-ferry where the route needs it, and an airport meet-and-greet are all included. The only optional add-ons are a Don Mueang (DMK) pickup and child seats.

Prices are current and may move with fuel costs. We’ll always confirm the exact total before your trip, so there are never surprises on the day.

A private car suits up to 4 passengers, a minivan up to 6, and a minibus up to 10. Tell us your group size and bags when you book and we’ll match the right vehicle.

Yes — just tell us how many bags (and any bulky items like surfboards or golf clubs) when you book, and we size the vehicle accordingly.

Yes, child seats are available as an optional add-on. Let us know your child’s age when booking so we bring the right one.

Yes. On routes to Koh Chang we time the crossing and the car-ferry ticket is included, so there’s no queuing or guesswork at the pier. For Koh Samet and Koh Kood we coordinate the passenger-ferry timing with your transfer.

No. Those transfers cover the private drive to the mainland pier (Ban Phe for Koh Samet, Laem Sok for Koh Kood). The onward ferry or speedboat is bought separately at the pier — they run frequently, and we’ll point you to the departures that fit your arrival.

Door-to-door. For island routes with a car-ferry (Koh Chang) we take you all the way to your hotel; for pier routes (Koh Samet, Koh Kood) we drop you right at the departure pier.

Your driver tracks your flight and waits in arrivals with your name — there’s no surge charge for arrival delays. Just travel as planned and we adjust the pickup automatically.

We plan the pickup time around your flight, building in margin for the ferry and traffic. Tell us your flight number and we set the departure with comfortable spare time.

The example timings on each route page are based on a typical 9am start — but your pickup is set around your own flight or plans, day or night.

Cancellation is free up to 24 hours before your pickup. Within 24 hours a 20% fee applies — by then your driver has set the day aside for your trip and turned down other work, so it’s too late for them to pick up another job.

Yes. The 20% within-24-hours fee applies to discretionary cancellations only. Changes forced by circumstances beyond your control — a delayed or cancelled flight, illness, severe weather or road closures — are penalty-free, even at short notice. Your driver already tracks your flight and shifts the pickup automatically, so moving the time to match a late arrival costs nothing.

Yes. Since there’s no prepayment, plans can change — just message us as early as you can and we’ll adjust the time, route or vehicle, or release the booking.

Yes — you can build your own day tour: add as many stops as you like, make it a round trip and include waiting time. A driver who knows the route plans it and we send an individual fixed price.

A scheduled, per-seat Toyota Commuter / Hiace to or from Koh Chang’s west coast — hotel-to-hotel, ferry ticket included, from 990 ฿ per person. It’s the budget option for solo travellers and couples. See shared seats & book.